TWO (2) YEAR LIMITED WARRANTY

The Two (2) Year Limited Warranty applies to purchases made from authorized retailers of ZoomBroom Inc. Warranty coverage applies to the original owner and to the original product only and is not transferable.

ZoomBroom warrants that the unit shall be free from defects in material and workmanship for a period of two (2) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, in ZoomBroom’s sole discretion, will be repaired or replaced up to two (2) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. ZoomBroom reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear is not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., use or storage in wet areas), abuse, negligent handling, failure to perform required maintenance, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by ZoomBroom. These defects include damages caused in the process of shipping, altering, or repairing the ZoomBroom product (or any of its parts) when the repair is performed by a repair person not authorized by ZoomBroom.
6. Products purchased, used, or operated outside the United States.

How to get service

If your Zoombroom fails to operate properly while in use under normal household conditions within the warranty period, visit zoombrooms.com/product-information for product care and maintenance self-help. Our Customer Service Specialists are also available at 734-545-8071 to assist with product support and warranty service options. We also ask that you have the product on hand when you call, so we may better assist you.

ZoomBroom will cover the cost for the customer to send in the unit to us for repair or replacement.

How to initiate a warranty claim

You must email sales@zoombrooms.com to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

United States 60-Day Returns, Refunds and Exchanges Policy

Updated: May1, 2023

Unless otherwise stated, any purchase made directly from ZoomBrooms.com may be returned within 60 days of receipt of the product for a full refund of the purchase. ZoomBroom will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60-day money back guarantee by following the instructions below:

How To Return an Item

1. You must return the item within 60 days of receipt of the product. Email us at Sales@ZoomBrooms.com with the name of the purchaser and we will contact you with further instructions for making the return.
2. All accessories must be returned with the product to obtain a refund. We recommend that you use the original carton for the return to prevent any damage to the product.
3. Your refund will be applied to your original method of payment after we receive the returned product.

Return Exceptions

Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.

Unless otherwise stated, shipping and handling charges are not refundable.

We reserve the right to refuse returns which do not meet any of these requirements or appear to be fraudulent in any way.

Questions

If you have any questions about our return policy, please call us at 734-545-8071 or email us at Sales@ZoomBrooms.com.

This policy is not to be confused with the manufacturer’s warranty which continues even after this 60-day return policy expires.