Refund policy
United States 60-Day Returns, Refunds and Exchanges Policy
Updated: February 23, 2026
Unless otherwise stated, any purchase made directly from ZoomBrooms.com may be returned within 60 days of receipt of the product for a full refund of the purchase. ZoomBroom will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60-day money back guarantee by following the instructions below:
How To Return an Item
- You must return the item within 60 days of receipt of the product. Email us at Sales@ZoomBrooms.com with the name of the purchaser and we will contact you with further instructions for making the return.
- All accessories must be returned with the product to obtain a refund. We recommend that you use the original carton for the return to prevent any damage to the product.
- Your refund will be applied to your original method of payment after we receive the returned product.
Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable.
We reserve the right to refuse returns which do not meet any of these requirements or appear to be fraudulent in any way.
Questions
If you have any questions about our return policy, please call us at 734-545-8071 or email us at Sales@ZoomBrooms.com.
This policy is not to be confused with the manufacturer's warranty which continues even after this 60-day return policy expires.